SOFTWARE QUALITY ASSURANCE 2023
The D Group (Click Services SDN BHD)
- Designed and maintained technical flow diagrams to clearly illustrate system architecture and streamline communication among stakeholders.
- Drafted and executed comprehensive test cases and user stories, ensuring thorough validation of software functionality, usability, and performance.
- Extended project documentation beyond current development standards to create clear and accessible technical resources for both internal teams and external stakeholders.
- Conducted manual testing across multiple platforms and test scenarios, identifying bugs and ensuring quality compliance.
- Developed User Acceptance Testing (UAT) documents, setup guides, and video walkthroughs to support stakeholder training and successful handover.
- Delivered first-level technical support, resolving user inquiries and system issues in a timely and efficient manner.
- Implemented and configured Hotjar to track user behavior and gather feedback, contributing to continuous UI/UX improvements.
- Managed internal IT requests including hardware/software troubleshooting, ensuring seamless support across departments.
- Collaborated closely with Project Managers, Business Analysts, UI/UX Designers, and Developers to align quality standards and project goals.
- Supported over 20+ software projects, ensuring consistent delivery of high-quality releases that meet business requirements.
- Performed various ad-hoc tasks to support evolving project and organizational needs.
- Performed automation testing using Selenium WebDriver for front-end functionality and API testing using Postman.
- Executed database queries using DBeaver database tools to support testing and analysis.